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Three Secrets to Customer-Service Success
Delight Customers

All retailers say they want to deliver excellent service, but do you back up your words with deeds? Try these tips to delight your customers.
Communication
Retail Rapport
A retail executive who started on the floor reveals the key to building good rapport with store workers.
Management
Bad Management 101
You can learn from best practices, but you can learn from bad ones, too. Here are five common ways to be a downright awful store manager.
Productivity
Holiday Retail Advice
Monster members share their tips for getting through the hustle and bustle of the holiday selling season.
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